"Scheduled the service with Pat in the AM, Kerry assisted me when dropping off the vehicle. Truly an exceptional experience. You don't find customer service like this often, when you do, you know it. I purchased my VW Passat wagon in the summer of 2011, and a month later I brought my mother in who also purchased a vehicle. From sales to service there is no better dealership!" Werner M. "All I can say is that Jennings must be one heck of a place to work as everyone, and I mean everyone is just so nice. Always a smile on their face. Great place to do business. I will never go anywhere else." Carol G. |
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| Lisa Prats This was the 2 nd time I have used this dealership. Very impressed with the service I received . I plan on bringing my jetta back in the future. Steve V | Kerry Leino We would like to personally Thank Kerry Leino for her warm smile she gives to us every time we come in to have our Volkswagen serviced. Kerry Leino is always Professional and thoughtful by remembering our children. She remembers their names even though we do not come in regularly. She also was attentive and stated that our car is due for some routine maintenance and wanted to know if we wanted to schedule an appointment which we gracefully declined at this moment. She checks to see if we have received our emails and double checked our address to make sure that we did not miss any specials that Volkswagen is giving. In a time when many people are disgruntled due to economy, Kerry does a great job and attitude which keeps us coming back. We live a great distance from this location, but come back because of your staff, especially Kerry. Thanks Lorena D |
| Pat Melone Mr. Pat Malone was truly exceptional. Very professional and knowledgeable, considerate of my time. Great service!!! Thank you. Romeo A | Kerry Leino My visits to your service department has always been truly exeptional for my new 2012 Passat SEL TDI and also all my approx. 15 previous VW products for the last 30 to 40 years. In addition your sales rep., Arek has been very helpfull in explaining the new naviator functions. Thank you Jennings. Raimund L |
| Lisa Pratt Received excellent service. All my questions were answered. Would definitely recommend Jennings VW Service to a friend. Milan P | Kerry Leino I love Jennings! Period! I will always go back... I will always drive a VW! My third VW & I'm sooo happy with this brand Kathryn K |
| Arkadjusz Aneszko This is the 4th VW I have gotten at Jennings, and everytime I have had great experiences. Andrew and Arek were extremely in tune with my needs and making it work. Howard P | Kerry Leino |
| Christina Toma Chrissy was always friendly, helpful, honest, and incredibly prompt. It was a long wait for the delivery of my car, but her positive attitude helped take the sting out of the 5 months of waiting. Also, Paula was incredibly friendly and helpful with the financing and closing on my new Passat. Both ladies really went above and beyond for me and truly offered exceptional service Natallie O | Lisa Prats Lisa is an outstanding service representative and she's really friendly knowledgeable, and I've had the pleasure of dealing with her since I purchased my vehicle in 2002, now that's a long time! Kudos to Lisa! Richard M |
| Kerry Leino Geat dealership. Honest staff. Good people. Outstanding experience. Mark E | Lisa Prats All the service staff is outstanding with Lisa being truly exceptional. Steven M |
Pat Maline | Anthony Buchanan It's nice that you have a computer in the waiting area. Playing Solitaire really passed the time! Victoria D |
| Lisa Pratts lisa pratts should be made president!!! she routinely and seemingly effortlessly provides unrivaled customer service in a comfortable, friendly way that has spoiled me rotten. i cannot imagine owning a car without support like this. she is a treasure! i hope she is treated as such... you/we are very lucky to have her! Scott M | Newall Colber Both Newell and Paula at Jennings Volkswagon were great...they treated me like family!! I would come back to lease another car there for sure!!! Christina W |
| Kerry Leino This dealership is great! I live in the city, but it's worth it to make the commute out to this place. They treat me with respect and as a valued consumer Sara A | Pat Malone I don't know how they do it - EVERYONE at Jennings is pleasant, helpful, does their job well and seem to really care about the customer. I enjoy every visit to Jennings (who thought that buying a car or maintaining a car would be something you look forward to). In this visit, the car was ready on a Friday and I was to pick it up on a Saturday. The head of the service department called me Friday afternoon to explain the repairs and answer any questions I may have. He called on Friday because he would be off of work when I came to pick up the car on Saturday and he wanted to make sure that he took care of me before he left work. What service! I have already converted four friends and family members to Jennings customers and they are just as happy as I am. John G |
| Kerry Leino Jennings VW is by far the best service experience i have ever had especially at a dealership. i have been to this dealer on more than one occasion and was always left better off than when i walked in the door. they truly know the meaning of customer service and if something isn't right they fix it without any problems. i feel like family when i walk in the door and i feel like my car was in the best possbile hands it could have been when i leave. no one can ever get it right every single time but i have never been dissappointed with my service even when it wasn't right the first time because of the level of porfessionalism each person i have ever worked with at jennings has had. They are truly the best at what they do! i love being a jennings VW customer. Jane B | Keith Burns Great dealership, bought several cars there so far. Keep up the good work! Bruce G |
| Kerry Leino Keep coming back, just can't get enough! Ilya F | Kerry Leino Another great experience with Jennings. Kerri provided superior service and communication. Even though there is a Volkswagen dealer just a mile from my home, I keep returning to Jennings for their professionalism and courtesy. Uzma N |
| Arkadjusa Aneszko Arek and Andrew were great to work with! Paula, who we worked with on the financials/paper work was great to work with too! Michael W | Pat Malone I am glad that Jennings was able to work with VW of America to resolve the issues with my 2002 Passat. I am also glad that Pat Malone handled the job. He took the appropriate corrective action to solve the problem. Pat kept me informed of the work progress and promptly called when the vehicle was ready. He is an asset to your company. David C |
| Pat Melone Jennings VW has been great to me (and my GTI) over the past 5 years, and I've never regretted the extra time (and expense) that it takes to have my car serviced there, even when I was living in Michigan. Pat Melone is an especially bright spot in the entire experience, always serving me with patience, integrity, and care. My ONLY regret is that I haven't spent more time recognizing his efforts in writing. He is the definition of 'truly exceptional'. Neil H | Anthony Buchanan Knowing that I had a relatively long drive to the dealership, the parts department rushed an order that I had requested so that the item would be available for me to pick up at the time that I had my car serviced. Much appreciated. William W |
| Anthony Buchanan Regardless of whether my 2nd service was due to my 1st service-Jennings and Anthony really came thru with exceptional follow-thru. From being available when I needed them to providing a rental car to fixing our cherished Eurovan-I couldn't be any more satisfied with the result. For a Volkswagen dealer and service center-Jennings is the top of the list. Gregg B | Lisa Prats In spite of a difficult situation (no more parts for a job to complete a corporate recall), the staff were as sincere and professional as I could imagine anyone could be. The staff clearly did the best they could to help me understand the situation. I appreciate their honesty and desire to do the best job possible. Jane T |
| Greg Janik Greg Janik has been my service advisor. He has always been professional, knowledgeable, and courteous. I am very impressed with the service dept. and cleanliness of the facility. I have complete confidence in the technicians to perform their tasks with the expertise required. As a long time Jennings Cheverolet customer, I also wanted to be part of the Jennings VW dealship as well. Now I have both (my wife has the Chevy!)! I could not be happier and I drove my VW out of the service dept. with pride and satisfaction. It was a totally positive experience. Thank you! Robert D | Pat Melone Mike serviced my vehicle and he did an excellent job with making sure that everything was done properly the first time. He was also very thorough in explaining to me the timeframes for additional services that were necessary for my vehicle. Juanna B |
| Kerry Leino This was my car's sixth or seventh visit for a complex problem that has been serviced each time with a different solution to try to fix the problem, each time the service level has been great and I am provided a rental and given updates throughout. I hope the problem is gone now, but know if I have to come back your team will help me. Jaine S | Lisa Prats I had my son bring the vehicle to you to replace the starter which had worn out after ten years.(I gave the car to my son, a student at Inidana University in Bloomington, IN, about a year ago). On inspecting the vehicle, your staff pointed out several other safety related problems with the vehicle for which I was truly grateful. Even though I ended up spending three times as price of the starter, I appreciated your staff and the service writer's attention to detail and concern for my son's safety and welfare. Michael B |
| Kerry Leino Kerry was very informative and went the extra mile to make sure I was comfortable while I waited for my vehicle. She ensured me that she would do everything possible to get my car serviced quickly. She gave me regular updates. It was actually a pleasure to have my car serviced rather than a task. Thanks Jennings VW! Elise R | Kerry Leino Wouldn't take my car anywhere else for service! Best service team in the industry. Elizabeth C |
| Amir Dizdarevic The best new car purchase I have ever made. Gloria C | Newel Colber JENNINGS VW is truly a phenomenal dealership. Ken Lyon and his staff do an incredible job. Thank you Jennings for your awesome service and support. Bruce L |
| Lisa Prats The service I received today and in the past has always been exceptional. The help has always explained what needs to be done and the time frame when it will be completed. I have and will recommend this dealership to my colleagues. Karen B | Kerry Leino Again, I can't say enough about Kerrie Leino. She combines professionalism with genuine warmth in a way that makes the appointment completely enjoyable. And, I have complete confidence that we will be taken care of. Davis S |
| Robert Lynn I drive over 36 miles to use your service dept and Gurnee Volkswagen is 4 miles from my house - why? Bob Lynn is a straight shooter! James K | Lisa Prats Lisa the Service Consultant on this visit helped me with the discount coupon that would help me the most. This was the first time our 2006 VW really needed any repair work done to it. Steve H |
| Arek Aneszko I was extremely impressed with Arek and his level of professionalism, integrity and honesty. I was always apprehensive about buying or leasing a car until I visited Jennings VW and met Arek. The process was painless and comfortable. I would highly recommend Jennings to anyone looking to buy or lease a car. Nick S | Pat Melone I love doing business with Jennings Volkswagen. Nicholas P |
| George M Pat Melone and Lisa Prats are truly sincere in their efforts to keep clients satisfied and feeling like VIP's. Thank for your exceptional service. I travel a little bit further to come to Jennings, because it is definitely worth it! Thank you! | Kerry Leino Pat met me at the car upon driving it in. Welcomed me and took my name and got the service order. Carrie/Kerri (spelling?) was great! We joked about how Irish she is!! I added that my grandparents were Kennedy and Glavins!! Talked about winning the lottery. Just friendly and fun person. She was efficient. She made it clear what needed to be done. Since the time moved from one hour to two and one-half hours, she had a ride for me to Seven Brothers where I ate lunch and got picked up an hour later. I really appreciated that. Jennings has competent and polite personal in ALL DEPTS in all capacities. Great!! VW Dealership!! |
| Don Reilly I recently purchased a new 2012 Golf TDI. First and foremost, Jennings VW is a no pressure dealer that provided me with a fair and honest price. Including the financing, that price happened to be one of the lowest offers on the table. This was my first Volkswagen and the entire process exceeded my expectations. Visiting several other dealerships during my search (VW & Mini), Arek, Sue and Paula were the most professional and that made me feel comfortable with my purchase. They made every effort to ensure I was satisfied. During the transaction, I decided on a different vehicle and they went as far as providing me a loaner car while my golf arrived from port. Not many dealerships I know would help a customer like that. That being said, I would highly recommend visiting Jennings if you’re in the market for a new Volkswagen | Lisa Prats Each time I'm involved in a new car purchase/lease, I like to shop around. The thing is, each time, I'm led back to Jennings. And after visiting Jennings VW, it's no surprise that my last two car purchases have ended with me driving off the Jennings lot in a new VW. They are so markedly different from any other dealership that I've been to. Their low-pressure, friendly, informative, loyal and accommodating approach is one of a kind and it sets my mind at ease knowing that I've made a great decision and leased a great car at a great price. Newell Colber and Ken Lyon are great, as they each worked tirelessly to get me the car I wanted at the price I wanted. I'm very happy with my VW and I'm thrilled with the Jennings experience. Greg S. |
| Newell Colber/Keith Burns I just bought my fifth VW since 1985. I live just a few blocks from another VW dealer but I chose to work with Jennings based on the way their sales staff deals with customers. The customer experience and the respect shown to customers are truly exceptional and differentiate this dealership. The Jennings folks are both knowledgeable and very nice to work with. Newell and Keith made the experience exceptional. I have already recommended Jennings to my neighbor. Also I love my new car! M. Newman | Don Reilly Returning from Germany to the US, I needed a new car and just accidentally we drove by at Jennings in Glenview (which is pretty far from Downers Grove where we live) and we decided to just have a look at some new cars. I wanted to buy a VW anyway since I had many of them in Germany (where I lived till 2005) and was always very satisfied. We met Don Reilly and he was very friendly and supportive even when we told him that Jennings is basically too far from our place when it comes to service. We were able to drive the new Passat (very nice car!) and the new Jetta. Don stayed in touch with me since I had to return to Germany for another 3 weeks and at the end we also got the best price so we decided to buy our new car at Jennings once I finally returned to the US middle of October. Unfortunately (!) the Passat Diesel I was looking for had a long delivery time but Don showed us some new Jettas as an alternative and they had exactly what we were looking for in stock (unfortunately not a Diesel) and Don worked hard to get everything arranged for us so that we were able to leave the dealership with a nice new Jetta 2.5 SEL. I guess we got a really good deal but what we appreciated most was Don's friendliness and the way he treated us as customers (and we are not one of these spoiled customers). Also, I have to say that we had a lot of fun together which was just great :-) Jennings will be our first choice should we need another Volkswagen, maybe a Passat, some day. Michael T. |
| Don Reilly We would always come back to Jennings, the experience was very good and pleasant and our Sales Person (Don) was just great! We just drove by, were not planning to buy a VW at Jennings since it is too far away from Downers Grove where we live. However, we met Don and he did an exceptional job, very friendly and helpful! That’s why we decided to buy the VW at Jennings. I am from Germany and drive Audis and VWs for a very long time by now, so it was not easy for Don to tell me about stuff I did not know yet :-) However, he did a great job! Michael T | Lisa Prats When it was discovered that the service would take longer than expected, you provided me with a free rental car. Then the rental agency provided me with a car despite the fact I had forgotten my wallet! We faxed copies of the license an read the credit card number over the phone, but still, that was above and beyond the call of duty, for sure and I was MOST grateful. Harry D |
| Mike Fezatte I had a great experience at Jennings VW and highly recommend Mike Fezatte! I planned to sell my current car, but I received such a competitive trade-in offer that I decided not to sell it myself. I was really shocked by the value Jennings offered me. When I selected a new car to lease, they worked with me EVERY step of the way, tailoring every last detail to my lifestyle and budget. In the end, my old car that needed several repairs was paid off with room to spare, the new lease reduced my monthly payments, and all of my insurance was taken care of before I drove away. It was a no-brainer! I came from 20 miles away to get to this dealer even though there were other VW dealer options closer to me. However, I will continue to come here for all of my car's servicing and future purchasing needs. I couldn't have done better anywhere else. Heidi S | Kerry Leino I purchased my car from Jennings. I would like to take it only there to service my car, however I live 1+ hours away. I do make every effort to complete my service at Jennings. Whenever I do take my car in for service to Jennings, it is definitely worth the drive. I appreciate all of their efforts. Mark S |
| Pat Melone Pat is a great service consultant. He and I have become friendly over the years. I'm in the processes of leasing my third vehicle from Jennings. The service has a great deal to do with that. Larry F | Pat Melone All of your service people are good--I was very happy to work with Pat Malone this time--he was excellent. He was very courteous and considerate. When I told him I had a coupon I received in the mail, he was able to find another coupon that provided a better discount--every little bit helps! Thank you, Pat! |
| Anthony Buchanan Jennings VW service is simply...the BEST as is master mechanic, Roberto. Michael C | Anthony Buchanan The automatic carwash was down, so my car was washed by hand! Now that's service! My car was quite dirty from a recent trip so I was very pleased. They could have just as easily just replaced the burned out headlamp bulb and told me to come back another time for the wash. Best dealership we've ever encountered. John W |
Kerry Leino I love my VW Golf. His name is Stanley. I have only experienced terrific sales and service experience from Jennings. I take advantage of the free car washes very often (weekly at least...thank you!) because I believe that Stanley should always be looking his best. I get so many compliments and tell anyone who will listen how great my VW Golf is and to go to Jennings and buy a VW now! Everyone at your location is so nice to me. They always say hello, many know me by my name. Jason and Andrew always take the time to talk with me and ask me how I am. I have and will recommend Jennings VW to everyone I know. Thank you very much for employing a great staff. Have a nice day! | Pat Melone Every time I need help I seek Pat Malone because he is always amazing in his patience, professionalism, promptness, communication, and his efforts to make sure that I am comfortable and have everything I need... whether it be information, transportation, or just a bottle of water. Thank you for everything! Sabrina G |
| Kerry Leino Kerry was our service representative and she was outstanding from start to finish. This was the first time I had brought the car in since we purchased the car. This was by far the best experience I had ever had when taking a car in for service. I commend your staff for their customer service that goes above and beyond my expectations. Thank you! Mary M | Kerry Leino I recommend your dealership to everyone I speak to about my car and where I purchased it. I believe that exceptional business practices by a company should be known, and others should know there are still firms doing business building relationships, servicing there customers with quality workmanship, and nurturing these relationships past the "big" sale. Bravo! Gregory W |
| Kerry Leino Kerry Leino does an outstanding job every time! She really knows how to deliver the best customer service possible! I'm a customer for life and recommend Jennings to all my friends and family! Geek Squad | Kerry Leino I want to say thank you to Manny the exceptional master mechanic who worked on my car. He did a marvelous job and he really paid close attention to what the problem was and did a great job. Second, I want to give special thanks to Kerry Leino for her help and efforts to take care of my touareg. It is always a pleasure dealing with her, she knows her customers and does everything possible to help. Keep up the fantastic service! I will always bring our VW's to Jennings! Alexander T |
| Amir Dizdarevic My wife and I were very impressed with the professionalism of our salesman, Amir Dizdarevic. He made us comfortable in the buying process and that played a big part in the fact that we chose Jennings. James S | Kerry Leino Another reason why my next vehicle will come from Jennings. Not only are the sales people exceptionally friendly, always stopping to say hello, but service makes you feel so welcome and is done in a very timely manner. Susan S |
| Kerry Leino I love Jennings. The customer service is fabulous. Sandra S | Jerry Perberg We had the best sales person at Jennings Chev and VW. Hope every sales person is as good as he was. If not they could take a lesson from him!!!!!! Dennis B |
| Pat Melone My service consultant was extremely thorough and explained everything to me in a detailed manner. He was extremely friendly and even went above and beyond by replacing my back brake light free of charge. He also offered to show me how to regularly check my oil level in my car. Juanna B | Kerry Leino Thank you very much for your efforts. You have a truly great team at Jennings. I am very satisfied and happy with how my vehicle was handled and I want to give special credit to Kerry Leino and Lisa Prats for their help and thoroughness with my car. I give them the highest marks for customer care. Thank you again!!!!!! Jennings is my choice always. Alexander T
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| Pat Melone Pat Melone helped me with booking the service appointment and was constantly in touch with me with updates of the car. Pat is truly a warm and caring employee and cares about not only the car needs, but also the owner of the car. Pat made sure I was completely satisfied with the progress of the car as well as the finished product. I would reccomend Pat and Jennings to anyone I know. Joe B | Kerry Leino My first appt. Was a pleasure. Way better than with my old Toyota!! Ross F |
| Pat Melone I'm on a first name basis with several people at Jennings VW Service; if I told this to a friend, they would wince and probably make a comment about having car troubles too often; we all know that's an all too common conception of auto service centers these days. But this couldn't be more far from the truth in my case. I choose to take my car for all of its service needs to Jennings VW Service because of their impeccable, unmatched customer service team. I had to drop my car off for several days due leaving to go out of town for vacation. Pat was so courteous and so accommadating of my schedule. He knew I was going to be on vacation and when he called to tell me what work they suggested I have done, he left me a voicemail to call him back and said he hoped I was having a great vacation! He has a very friend, yet also professional demeanor. We traded voicemails with details about the work that was suggested, the work I agreed to and he even suggested they take an additional look at another part of the car. Jennings VW - You have the best service team in the industry and you will always have my business. Thank you, Pat! Elizabeth C | Greg Janik Greg along with everyone demonstrated the kind of customer service that encourages return trips to the Jennings Volkswagen Service Department. Everyone genuinely wanted me to leave satisfied. That's how I treat my customers and that's what keeps me coming back to Jennings! Thanks to you all and let's keep at it! Carl C |
| Kerry Leino We enjoy receiving service at jennings. We COULD drive down the road to another dealership but instead, we drive 40 minutes to Jennings where we purchased our car. The service has always been exceptional and Kerry is/was more than thorough in her explanations of service received and necessary future service. :) Diane M | Kerry Leino Again, in this day and age when corporations just don't seem to care about the customer, it refreshing to feel you actually are cared for and you have found a friend in a large buying experience. I have spent the last 40 years in sales and certainly do not want to seem over the top with compliments, but your people are outstanding. It's odd when you do business with an organization and every person you rub shoulders with is wonderful, friendly, knowledgeable, and competent. Usually there might be one, just by the law of averages who does meet the same criteria, but not at Jennings. Thank you for a wonderful experience. Gregory W |
| Kerry Leino I'm a big fan of Jennings. I don't think I could buy a car anywhere else, or get my car serviced anywhere else. I also truly enjoy Kerri. I feel like we were separated at birth. If I wasn't a school teacher, I would find a way to work with her. Maureen P | Greg Janik Thanks for making this painless! I appreciate you replacing the wind shield free of charge because of the scratch on my pre-owned car. I was also glad you found the bubble on the tire and suggested replacing it as I am driving hundreds of miles this weekend. You probably save me lots of on-road aggrivation! I'll be back! Dorothea K |
| Kerry Leino Great service as always! Will always make our VW purchases from Jennings Barry F | Michael Fezatte I was under the gun to find a car in one day, I started at Jennings an then went to 2 other dealers and came back to Jennings. I had a price point in mind that in included the cost of the car, tax, licensing, extended warranty. I didn't end up with the car I had in mind when I started shopping, but not having the luxury of time, I ended up with a car I very much like and came to my price point. Mike Fazatte worked with me and my price point to find me the best option possible. Donald K |
| Newal Colbert This was by far the finest automobile buying experience I have ever had in over 40 pus years of driving. Thank you all at Jennings VW. I am a life time customer as of now! Gregory W | Pat Malone Pat Melone at Jennings in Glenview, is very attentive and personable. He worked with VW to receive complete coverage of the service on my vehicle...which we so appreciate! Both Pat, Jennings, and VW are fabulous! This is my second Beetle...1998 and 2007...there will be a third...hopefully next spring. We will purchase from Jennings! Our daughter purchased a Golf last year from Jennings. Lucinda T |
| Anthony Buchanan Jennings continues to show how much it cares about its customers after the sale. Michael E | Lisa Prat I have never been happier with an auto dealership in my life!! Best experience ever!! Janet K |
| Kerry Leino The dealership operated like a fine tuned wheel when I pulled in. The employees were friendly and all areas of the dealership were clean and well maintained, including the landscaping outside! Daniel N | Anthony Buchanan Keep going back to Jennings for the service- always impressed with professionalism and quality of staff. Thanks! Leah B |
| Lisa Prats Anthony did a great job - explained how long it would take and it was ready sooner than planned. They also checked the other door panels as well. Always a pleasure to come back to Jennings for service. Keith P | Lisa Prats/ Steve Ludwig It is a warm pleasurable experience dealing with Jennings VW. I was treated like part of the family. My car salesman even came out to find me when he learned I was in the showroom. Nice touches from everyone. B. Crowe. |
| Lisa Prats Lisa was very friendly and knowledgable. She explained the issue very clearly and made sure that I understood. I recently moved to the Chicago area and I work down the street from this dealership. I am always hesitant of dealerships because I have had bad experiences in the past but Jennings is different and by far the best. I will definately be coming back and will recommend your dealership to others. Thank you so much for providing such an honest dealership with friendly and knowledgable staff! Margaret B. | Lisa Prats Over the years I've been highly skeptical of dealer service departmants, and have had several bad experiences in terms of the promises made and services botched. This is my first visit with Jennings service and it was exceptional - you've gone a long way toward changing my attitude, keep it up. J. Gregie |
| Pat Malone/ Roberto Mendez As always..the Jennings team did an amazing job! Thanks Again!! Timothy R. | Jason Adler Jason and Ken were Fantastic! You have earned a loyal customer J. Armstrong |
| Anthony Buchanan My car didn't start ib yesterday's fridfid weather and when it did start the oil light came on and a message that said "STOP". I had to go downtown, took the train, and got home to late to call last night. When I called this morning, Anthony reassured me and suggested that if the car would start, I should stop by to have the fluid levels checked. He was waiting when I entered the service enterance and had everything checked and I was on my way within a few minutes. I just wanted to say thanks! Kathy B | Arek Aneszko Arek Aneszko, Sales Associate, and Ken Lyon, General Sales Manager, are big assets to the dealership. They are the reason I bought my second VW and not a different brand. They are also the reason I referred a half dozen people to the dealership. Adrian J. |
| Keith Burns The Jennings experience is unique in my auto experience. It feels like a family working together to provide you with the right car at a fair price. M. Ryan | Greg Janik/Edward Olson I loved the service, everything was perfect! Issac K |
| Greg Janik-Advisor / Greg Dziechciowski-Technician Greg D is the best technician I know / always honest/ professional/ always explain what repairs and service need to performed . Jennings VW is out of my way but I will continue to go there because of him. Thank you Greg Z. Bodak | Lisa Prats Anthony did a great job - explained how long it would take and it was ready sooner than planned. They also checked the other door panels as well. Always a pleasure to come back to Jennings for service. Keith P |
| Pat Melone Service staff has always been fair and courteous....never buy a car from a dealer if you can't stand the service dept. Jennings VW does a good job! Patricia K. | Lisa Prats Lisa was truly a pleasant and enjoyable representative of Jennings. She was eager to assist and made me feel like I was kept in the loop concerning the parts and other concerns with my car. Thank you Lisa. Also, the gentlemen who take me to work each time I bring in my car are most pleasant .. polite and eager to demonstrate the Jennings spirit of cusomer satisfaction!!! Way to go... Judy B. |
| Lisa Prats All I can say is that Jennings must be one heck of a place to work as everyone, and I mean everyone is just so nice. Always a smile on their face. Great place to do business. I will never go anywhere else. Carol G. | Chrissy Toma It was a great experience dealing with Jennings VW - this is my 7th car and 3rd VW and they were fantastic and respectful of our time - we had previously test driven the model we wanted, but that dealership (Autobarn in Evanston) had been frankly awful/insulting to deal with when it came to pricing/financing and negotiating. I would definitely recommend Jennings based on their integrity and honesty. Jeffery W. |
| Kerry Leino Kerry, the service consultant, was very helpful. I was not well and she checked with me a couple of times to see if I needed anything. She has always been very efficient and my experience in dealing with her has always been excellent. Karim G. | Kerry Leino Everyone was extremely courteous and helpful. I was very happy with my experience. I will continue having Jennings service my VW. Luann Hamel |
| Kerry Leino I have had truly exceptional service with Jennings. I bought my Jetta from Jennings in 2007, and moved to Washington DC shortly after. While there, I had several issues with my car, and brought it to multiple dealerships in that area, none of which took the time or effort to correct the issue when they couldn't duplicate it in the service center, causing me to have to bring the car back in a week later when it inevitably began to have difficulty again. A year later, in 2008, I moved back to Chicago and began taking my car to Jennings once again. The technicians, Kerry especially, have made my life much easier by being fantastic, no matter what is required for the job. When I had an issue with my car this past week that resolved itself, I could not decide whether or not to bring my car in, for fear that when it could not be duplicated again, nothing would happen. I e-mailed the service department, and Kerry had called within 15 minutes to discuss the issue. I brought my car in, and even when they were unable to duplicate the issue, they were able to discuss another vehicle with a similar issue, call technical support, and find a fix for it. I am beyond thrilled with the service I have received from everyone at Jennings- my car is extremely important to me, as my job requires me to do 5-7 home visits a day, and Jennings has made sure that I am well taken care of! Kate G | Sue Guido From my first contact with Jennings internet person, Sue Guido, the process was seamless. They even had my salesperson, Alan Guevarra, drive into Chicago to pick me up. When I arrived at the dealership all the paperwork was ready to be signed and after a test drive of my new car the whole process was handled quickly and professionally. I got the car I wanted at a great price. Simply the best car buying experience I have ever had. Outstanding! N. Polus |
| Newel Colber I had a really great experience with Jennings Volkswagen. The salesperson who helped me, Newell Colber was really great! I would highly recommend purchasing a car from this dealership! The service was fabulous Jamie M. | Kerry Leino Kerry Leino did an amazing job! The best customer service I have ever received. Excellent work! Geek Squad |
| Greg Janik Greg always does a terrific job. I also dealt with Anthony who also took great care of me. I am alway impressed with the service Jennings has provided me with everything that has gone wrong on my Jetta. If i ever decide to bite the bullet and get another VW, I will always come back to Jennings. Jennings has the reputation and service that every dealer aspires to have, but other dealers always fall short of what Jennings provides. Michael L | Kerry Leino I think that Kerry , once again has done an outstanding job of attending to my car service. The work to be done was expensive and was going to take some time and Kerry as always, explained everything in detail and regularly informed me of the progress of the repairs. I truly appreciate her attention to detail and her thoughtfulness. I think that Kerry should teach a course on customer relations. She is a role model for everyone in the service industry. Martin K. |
| Lisa Prats Without hesitation, I have and will continue to recommend Jennings VW to friends and family. Thank you for making car services so easy and convenient for your customers. Tina S. | Greg Janik There is a esprit de corps at Jennings - everyone at the dealership is helpful, courteous and seems to really enjoy their work. An outstanding group of people. John G. |
| Pat Melone I have never trusted dealers, not any of the VW dealers that I have dealt with (had VW all my life) untill Jennings. You have always been upfront with me and reasonable...once there was a problem but it was settled nicely. I will be buying a new car in the near future and it will be from Jennings and the work on it will be by you also. I greatly appreciate the honest and the integrity that you and the employees have displayed over the 8years. Liza and Pat are my favorites. THANKS Sandra H. | Newel Colber Great dealership, friendly, and gave me the Best deal on the exact Jetta Sportwagen I wanted, even though it was the only one like it in 200 miles. Thank you Jenning VW, your awesome. Spencer P. |
| Kerry Leino It's always a pleasure to do business with Jennings VW. It is such a well-run shop and customers are always greeted as they pull in, and business is conducted promptly in a friendly, businesslike manner. I am always impressed by the professionalism and care taken. The shop always appears spotless and the convenience of the location with access to the Metra is great for me. Kelly L. | Greg Janik I was made to feel exceptionally welcome from the moment I arrived, thru the waiting process when I visited your showroom and spoke with your salespeople. From the front Service desk to your showroom and waiting room....I always feel you are all happy to have me here. This is why I always come back. My husband has family contacts in another Volkswagen dealership which he goes to, but because of how I am always treated here at your Jennings Volkswagen dealership, I prefer to come here.....Thank you for an exceptional job!!! Kathleen M. |
| Kerry Leino I love Kerrie Leino. I always request her as my service person. She is very fun and welcoming, and she always makes the process easy. David S. | Lisa Prats I have never experienced a better team of service advisors. Lisa, Kerry and Tony are all very tuned in and exceptional representatives of your company and brand. You should have an ad campaign with pictures of them and the words "We Care" because they do. I am grateful that I take my care to Jenning's VW for service and wish I had purchased it from you as well because everyone there is a pleasure. Cary M. |
| Pat Melone Because I do not live near the dealership, my answer to question number 6 was neutral. I live in excess of 30 miles from the dealership. Except for periodic Mondays, my work keeps me the same distance. However, if I ever come in contact with an individual in the northern suburbs who is in the market for a VW, or who is looking to service a VW, I will recommend your dealership. Patrick F. | Greg Janik Greg and the other service men in the Service Dept. were EXCELLENT. It was a pleasure to deal with the Service Dept. Thank you for your consideration and excellent service in answering all questions. Nessa & Carlie H. |
| Newel Colber Jennings has fulfilled my high expectations for helpful service. I've had a 10 year relationship with your company and I continue to be impressed by your ability to sustain quality customer care. Thank you. Jane T. | Lisa Prats/Roberto Memdez The service experience at Jennings is always friendly, capable, and personal. I added personal because I recently bought a BMW from a large dealership nearby. While BMW has an elaborate lounge, etc, the dealership there is busy to the point of being crowded, impersonal and a little stressful. Kudos to Jennings. Also having a commuter rail station adjoining the parking lot - what a huge benefit! I wonder if that's a point of differentiation, in advertising and customer communication. Thanks always, Rick V. |
| Lisa Prats/Javier Garcia Hats off to an exceptional team of Steve, Karen, Tony, Lisa, Pat, Robert, and Alberto-shuttle driver. John L. | Kerry Leino/Juan Yepez It is always a pleasure working with Kerry. She does a great job explaining my services needs. She even brings me to the service tech working on the car where I can ask any questions regarding the repair. The techs do a great job and I hope to see 300,000 miles on my car (without to much expense). Kerry, your number 1 in my book. Mitch K. |
| Greg Janik/Edward Olson I loved the service, everything was perfect! Issac K | Lisa Prats This was super-fast service for the 30,000 mile checkup & to repair the belly-pan. Always outstanding service & nice staff. Margarete M. |
| Pat Melone My vehicle was purchased from Northshore Auto Group. My next will be from Jennings. I also go to Jennings for all my service. Fantastic staff and service department. Also Jennings offers flexible hours for us 9-5 guys. Much appreciated! Jason P | Kerry Leino I have always had a pleasant experience at Jennings. Kerry was very helpful and was able to have my service taken care of the same day I called and it was completed before the expected completion time. I also stopped by to talk with Chrissy who sold us the car because she was so nice and helpful during the entire process. I have recommended Jennings and my particular car to MANY people. I even encouraged my best friend to buy the same car when she needed a new one(which she did). Scott J. |
Anthony Buchanan This was my FIRST Complimentary Multi-point Check-up after purchasing my Jetta Sportwagon from Jennings. After pulling into the Service Receiving Area, I was promptly greeted by Anthony Buchanan. He was very professional, friendly, and accommodating when I explained I had a few questions about some of the vehicle's operating procedures He answered all my questions without hesitation. Greta R | |
Jennings Service Team:
"I am particularly partial to Kerri, but each and every person I have dealt with have been nothing but nice and seem to recognize me each time. To name a few, Anthony....amazingly matter of fact and gets the job done. Lisa, always kind and fast. Dana, answers my calls kindly every time. It's Kerri that I really remember. That woman calls me by name before I get through the office door, knows where I work and what I drive, always goes so far above and beyond. I feel like we are friends. That Kerri. Thank you Kerri...and Anthony, thank you both. He's a lot more subdued but I feel the love from him too."
"Thank you Jennings. You have some wonderful people aboard."
With sincerity,
Maureen D.
"I am particularly partial to Kerri, but each and every person I have dealt with have been nothing but nice and seem to recognize me each time. To name a few, Anthony....amazingly matter of fact and gets the job done. Lisa, always kind and fast. Dana, answers my calls kindly every time. It's Kerri that I really remember. That woman calls me by name before I get through the office door, knows where I work and what I drive, always goes so far above and beyond. I feel like we are friends. That Kerri. Thank you Kerri...and Anthony, thank you both. He's a lot more subdued but I feel the love from him too."
"Thank you Jennings. You have some wonderful people aboard."
With sincerity,
Maureen D.