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"I love the reconfiguration of the waiting area. The 'work' area was wonderful. Quiet enough to have a conference call." Linda. H. "I Like the computer and quiet room in the waiting area!" X. Yu
"Great experience, as always. Kerri took good care of me, as she always does - even got me in nearly an hour early. New waiting room is nice; short of offering a buffet and a basketball hoop, there's not much you could do to improve upon it. " Scott P. JENNINGS VW Service Hours Monday- Thursday: 6:30am-9pm Monday-Thursday vehicle pick-up until 11pm Friday: 6:30am-6pm / Saturday: 8am-3pm Saturday vehicle pick-up until 6pm "Great Service is a way of life for the Jennings Volkswagen Team. They are truly one of a kind." Bill G.
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Jennings Volkswagen service department has earned a reputation for excellence, timeliness, and competitive pricing. Our state-of-the-art facility features the most current diagnostic and repair equipment available. Our highly skilled factory trained technicians work exclusively on Volkswagens which assures our customers that their vehicles are maintained and serviced by Volkswagen specialists. We are also known for our customer-friendly attitude. Our VW customer lounge includes WI-FI, quiet computer reading room, television, telephones, complimentary beverages and a kids playroom! Our goal is to become the Service Center of choice for all your Volkswagens' maintenance and repairs. You may initiate a service appointment online, using the convenient scheduling form here. Please note that a service appointment is confirmed only when a Jennings VW service advisor contacts you to confirm the date and time.  
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Welcome to Jennings VW Service Department |
| Jennings Service Staff Phone: 847-729-3500 | Service Director John McGowan
Schedule Service Here A special Message from John McGowan Phone: 847-729-3500 |
"Jennings Volkswagen customer service staffs are one of the best in the US and probably in the world, I have always been treated with utmost respect. They are very helpful and polite and always ready to help you with your car problems. At Jennings Volkswagen you always get results and they do not pressure you for unnecessary and costly repairs, however, they inspect your car carefully and let you know or call you promptly if they find some important problems and advise you regarding the best course of action. When my car needs any kind of service I always get a free ride back home by one of their professional drivers, I would strongly and sincerely recommend this dealership to my friends and colleagues for their quality service and customer satisfaction and I rank them 10 out of 10" |  | Service Manager:
Robert Linn
Schedule Service Here Phone: 847-729-3500
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"I got a new car, and bought it at Jennings because of the great service I have been getting for 8 years with my Volkswagen..Keep up the great work.." "We continue to be impressed with the customer service that Jennings provides us. Ordinarily, car servicing is inconvenient and disruptive, however one call to Jennings and we're good to go. With our trust, Cindy & Mike W." |  | Service Consultant
Kerry Leino
Schedule Service Here
Phone: 847-729-3500 | "Kerry is the best. She is always very conscientious and helpful." Larry C.
"Kerry always takes such good care of me every time I come in, so I'm sure to request her whenever my vehicle requires service. She is very considerate of my time and updates me regularly on the status of my service in a prompt manner. Definitely a model representative of Jennings and the Volkswagen brand. " |  | Service Consultant
Pat Malone
Schedule Service Here Phone: 847-729-3500 |
"Patrick has been and continues to be a primary reason for having my cars cared for at Jennings. It is obvious that your mechanics know their jobs, but customers deal with the service office. Patrick has always been able to explain my car's needs and how they have been met. He knows his business and most of all is an HONEST MAN." |  | Service Consultant
Greg Janik
Schedule Service Here Phone: 847-729-3500 | "Jennings is excellent!" R.S. 2006 GTI "I couldn't be happier. Although it is a 30+ mile drive for me I will continue to use your dealership for service" James K.
"Greg Janik was helpful and considerate, a pleasure to deal with." |  | Service Consultant
Anthony Buchanan
Schedule Service Here
Phone: 847-729-3500 | "Jennings is a great dealership amazing service from my service advisor Anthony Bucanhan" Rita S.
"For the 5+ years my daughter has owned this car, ANTHONY, has rocked, continued to rock and is a rock. He always goes that extra mile and helps me find economic solutions to keeping this 12 year old car running." |  | Service Consultant
Lisa Prats
Schedule Service Here Phone: 847-729-3500 | Have always been pleased with the service provided at Jennings VW. Thanks. David A.
"Lisa Prats is the best...I have my car serviced at Jennings because of her great service and honesty. Lisa made the experience painless. I wish i had her in my business. She is the Best service rep ever." |  |
 
 
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I am particularly partial to Kerri, but each and every person I have dealt w have been nothing but nice and seem to recognize me each time. To name a few, Anthony....amazingly matter of fact and gets the job done. Lisa, always kind and fast. Dana, answers my calls kindly every time. It's Kerri that I really remember. That woman calls me by name before I get through the office door, knows where I work and what I drive, always goes so far above and beyond. I feel like we are friends. That Kerri. Thank you Kerri...and Anthony, thank you both. He's a lot more subdued but I feel the love from him too.
Thank you Jennings. You have some wonderful people aboard.
With sincerity,
Maureen D.
"My VW is 11 years old and I sometimes thinks it's time to begin taking it to a non-dealer, cheaper repair shop when it needs maintenance. I keep coming back to Jennings, however, because I trust you to do good work, I know you'll stand behind your work, and the service experience is excellent." Russell M. "Although it's a considerable distance for us to drive with another VW dealership much closer to our home, at this point I think we will continue to make the drive---we like your dealership." Diane M. "In 50 yrs. of owning cars and dealing with service personnel, Pat Malone is one of the finset and most courteous that I've ever dealt with. A real asset for Jennings!" Harold S. Patrick Malone, the service consultant that took my car, was truly professional. He indicated what my car needed to be serviced. He gave me a quote. There were no hidden surprises to my bill. The waiting time was what he indicated. My stay in the service lounge was comfortable with magazines to read, tv to watch, bottles of water, coffee, and bagels (that was the best). Thank you! Frances C. |
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