Some of Jennings loyal customers are speechless about their new VWs. In this case, Tedi has taken the wheel from her Eos owner, Susan. Tedi looks pretty sporty in her VW gear! Thanks for sharing these awesome pictures of your new Eos and of Tedi! I have chosen the answer "yes" to all the questions (VW survey) but that does not fully express the pleasure I have enjoyed in purchasing my second VW from the Jennings dealership. They offer extraordinary treatment to the customer and should be honored for providing such a careful and fair buying experience. For as long as I am able, they will be my choice!!
Thank you to all!
D.T.
___________________________________________________________ Adel Ubeid This is the 4th vehicle we have purchased from Jennings and will continue to use them for our needs even thought we live 40 miles away C.W. ___________________________________________________________
Diane Cortez
I wanted to take a minute to thank you for helping me find the right car for me at the right price. I can honestly say Jennings customer service is top notch compared to other dealers I have worked with, both during this auto purchase and when I initially began my search earlier this year. Jennings made my first car purchase a successful one for both parties. I received a great deal on a great vehicle, and Jennings will receive my continued business and personal recommendations to family, friends, coworkers, and anybody else with whom I come into contact who is in the market for a vehicle. I have to admit, since this was a huge purchase for me, I was definitely nervous and tense throughout much of the process. However, when I walked in Saturday to Jennings after a mentally draining experience with the OTHER dealer (nameless), you and Andrew made me feel a lot better about buying a car. No games. Just honest customer service, which demonstrated that you both valued my business. Much more than what can be said for the OTHER dealer. In my future car purchases, this is going to be one key question I will ask before purchasing a car: does the dealer value my business? You both showed that very clearly, and that was the difference. Thank you, again, for all of your time and help during this process. Please pass this message on to Andrew as well. And by the way, now that I have a brand new VW, I can’t be more excited about commuting to work. Drove great today on my ride out to Schaumburg. P.Z. ___________________________________________________________
 Jennings Raving Fan Lucy submitted this fun photo of her VW Beetle featured in the July 4th holiday parade. Thanks, Lucy!
___________________________________________________________ Hello Alan, We would like to take this opportunity to thank you for the pleasant personal service we recently experienced while purchasing our 2010 Jetta from you at Jennings Volkswagen. Although all of our past experiences with Jennings have been quite favorable, we were especially pleased with the level of service and personal attention you provided to us during our latest buying experience. We look forward to doing business wih you and Jennings Volkswgen in the future. Thank you again, Sincerely, M & D Lawrence
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Alan Guevarra & Sue Guido This is the third VW Beetle I have purchased from Jennings since 2004. I am very satisfied with my Heaven Blue Metallic Beetle. While my saleman was Alan Guevarra, after I arrived at the showroom Arek brought me to the car sales lot on Waukegan Road so I could see the Beetles; that is when I noticed the new Heaven Blue Metallic Beetle. I would like to say a special thank you to Sue Guido as the remainder of my time after taking that initial ride to the car lot with Areck was spent with Sue. She took me back to the car lot on Waukegan Road so I could see the Heaven Blue Beetle again, but also to drive it back to the showroom so I could take a better look at the car inside the service garage. After we drove half way back to the showroom she motioned to me to pull into the Ace Hardware parking lot. She suggested we switch cars. She would drive the Heaven Blue Beetle so I could actually see the car on the road. Her suggestion proved to be a great idea...it cinched my decision. Plus seeing it parked near my yellow beetle made it clear to me I definitely would choose the Heaven Blue. I felt very comfortable with Sue during the entire car purchasing experience. I would also like to thank Paula Ciolino. This is my second financing experience with Paula. She thoroughly explained all of the paperwork and I felt very comfortable with Paula during the process. Both Sue and Paula have a genuinely friendly and pleasant personality; they are very easy to talk to. When I came back 5 days later to pick up my new Beetle that time was spent with Alan Guevarra. Alan, as usual, made the experience pleasant and comfortable. I was excited to drive my new Heaven Blue Beetle all the way home to Schaumburg. Would I recommend Jennings VW? Absolutely! M. O'Brien ___________________________________________________________ John Jennings,
This is a quick letter to let you know about my recent great shopping experience at Jennings. I live in the neighborhood and think it is important to shop at community businesses. From the first time I walked in to test drive a car, to the time when I was driving off the lot with my new VW 2009 Jetta TDI, the customer service was outstanding. I was treated respectfully with a no-pressure attitude. Jason Adler listened to what I said I needed and made sure that I got exactly the type of car I was looking for. He took the time to follow up and send me a "thank you" note for stopping in and checking out a VW after my first test drive. He called me a week later to make sure I was still "loving" my new car. I appreciated the "extra" touch and the hassle free experience. I felt like I was getting "special" treatment --- not because I was a woman but because I was viewed as valued customer. I have a car that I really love and feel special driving. I am telling everyone who will listen about my new diesel Jetta TDI the "flys."
Paula was a whiz at taking care of the financing and making sure I got all my paperwork.
It was the great customer service (and the Jetta) that made me Volkswagen rather than a Honda owner from your neighborhood competitor at Castle. I'll be sure to send them a copy of this letter so that they can learn from you guys.
Jason Adler, Paula Ciolino and Eric Brietenbach (who took me on some test drives) all took very good care of me and I wish to acknowledge their efforts and hope you will recognize them. Thanks for a great experience. Keep up the good work. It was a pleasure to buy my new VW 2009 Jetta TDI from your team at Jennings Volkswagen in Glenview Illinois. M.S. ___________________________________________________________ Jason Adler
I was treated professionally at all times. Everyone I encountered on my visit to the dealership pre and during my purchase was friendly and helpful. I was shopping for other vehicles and similar vehicles at other dealerships, and I came back because I felt comfortable with my salesperson Jason Adler. Of all the dealerships I shopped only Jennings followed up with personal touches like thank you letters and phone calls. Other dealers did not seem to care if I found a car or not. Also for me the customer care plan and the zero percent financing accelerated my decision to buy. I likely would have waited if the zero % financing was not available. I would also like to thank Jennings for the bright and clean showroom facility it made the car buying experience more enjoyable compared to other dealers. S.H. ___________________________________________________________ Eric Breitenbach We had a very positive experience at Jennings. We tell people, every time we talk about the car, how pleasant it was spending time there. J.D. ___________________________________________________________ Alan Guevarra After an awful experience trying to buy my Rabbit at another dealership, Jennings did everything right! They were prompt, listened to what I wanted in my car, and made sure I got what I wanted. It was amazing. My family will never try the other (closer) dealership again, we will head straight to Jennings. K.K. ___________________________________________________________
Jason Adler After various contacts with other dealers in Indiana we decided to expand our search out of state. I contacted a few VW dealers in Illinois but we settled on Jennings VW in Glenview, IL. Were in our 60's and buying anything over the internet sight unseen was something new for us. Sue Guido worked with us on the purchase price which was the best out of all dealers. We traveled on two trains to reach this dealership and upon arrival were treated like old friends. Jason (Sales) & Paula (Finance) made this a very pleasant experience. The car was for my wife and everything that was discussed over the internet was as stated, no surprises! There are a lot of VW dealers in the Chicago market but check this one out before you make a final decision. Ed W. ___________________________________________________________
KEN REMPEL
This is consistently the best dealership that I have ever worked with. Ken Rempel, our salesperson, has always found the right balance of professionalism, knowledge and patience in dealing with me and my family. It's for that reason, we keep coming back. This is our 4th car in the past 4 years.
G.S. ___________________________________________________________
201 Waukegan Rd, Glenview, IL 60025 Reviewed by Housam H. I was shopping for a VW Touareg 2 and I went to many many dealers and finally I found a great deal in Jennings VW in Glenview IL and I bought the car. My experience with these people was superior and beyond expectations. Not only did they give me the best deal they also treat me as a very very valued customer. They helped me making my decisions by answering all my questions honestly. And even though my credit score was not excellent they got a 0% APR on my VW Touareg. The few days after I bought my car they were very helpful and caring and they answered all my questions. After all I asked my self a question. Would I have saved money if had shopped more? And my answer was even if I had to pay an extra 2 thousands dollars I would have come to this dealer because buying a car is not only buying a car but also the service after buying it. I do not know every one in the store but my experience was with Eric Breitenbach (Sales & Leasing) and Paula Ciolino (Finance and Lease Manager) and even though I think that every one is good I recommend asking for those people just because I do not know the rest well. ___________________________________________________________
Arek Aneszko Arek was very helpful during this process. The whole car-buying experience is not one anyone really looks forward to. Arek goes a long way toward changing those perceptions; I wouldn't hesitate to send a friend to see him if they were considering a VW. S.P ___________________________________________________________
Sue Guido My initial interaction was done via email with Sue Guido. I felt Sue was a consummate professional, honest, open, and was willing to negotiate via email. Sue is obviously aware that today's car buyer has a number of web tools available to them that can help take the hassle out of negotiating the sale price, APR%, and monthly payment. It was so refreshing to deal with someone who didn't play the "old games" that so many other dealer sales people still try and play. After finalizing the deal with Sue I was also impressed with Ken Rempel and Paula Ciolino, who also helped make my experience with Jennings a pleasure. M.S. ___________________________________________________________ Eric Breitenbach & Sue Guido
I wanted to let you know what an extremely positive experience I had
leasing a car at Jennings this past week.From start to finish, my interactions with Sue and Eric were respectful, helpful, courteous and very productive.Coming from someone like myself who does not particularly enjoy buying or leasing a car, this is very high praise.
My case in point was that after test driving the car on Thursday afternoon, I emailed Eric a counter offer on Friday. Eric promptly
emailed me back and Sue followed-up with a phone call. We closed the deal early Saturday afternoon.
In contrast, the same email I sent to Jennings was also sent to the AutoBarn in Evanston. They did not respond until Monday morning and
still didn't beat your price.
All the while, Eric and Sue were courteous and pleasant, never pressuring me in any way. They even made sure my Touareg was washed in
minutes (twice in 3 days), which brought a smile to my face.
As a result, Jennings will be my first choice when it comes time for me to purchase a car in the future.
G.B.
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Doug Deethardt I just want to let you know how much I appreciate how well you listened and how smoothly everything surrounding my purchase today went. Thank you for the time and effort to make things work. C.N. ___________________________________________________________
Alan Guevarra This is the third time that I have had the pleasure of working with Alan Guevarra. He is wonderful and I love my new Jetta. Thank you Alan and thank you Jennings. B.P. G.S. ___________________________________________________________
Jason Adler My experience at Jennings was GREAT! I will happily recommend them to a friend. While waiting for my new GTI to be prepped for delivery, I chatted up a few customers who were waiting on repairs. ALL of these customers relayed their positive experiences with Jennings to me. This made me feel that the warm welcome and great purchase experience is likely to continue throughout the ownership of the vehicle. One customer was on his third or fourth VW from Jennings and said that even though he has moved closer to another dealership, his experiences at Jennings are so positive that he keeps coming back. J. H. ___________________________________________________________
Jason Adler
So far, I'm thrilled with my Jetta Sportwagen. It gets a lot of compliments. One of my friends calls the car a "mobile NASA lounge"...he jokingly suggested ripping out the back seats and mounting a telescope to take advantage of that big panoramic roof.
Thanks again to you and Ken for finding the car I wanted, and for making the purchase an enjoyable experience.
I drove down in some really snowy conditions and the ESP and ABS in the car worked like a charm. The ESP kicked in a lot when going under over passes and on bridges where the falling snow and melt was freezing up quickly. The car was white from the salt by the time it got down here but hopefully it won't be seeing salt like that ever again.
Thanks again and have a Merry Christmas
M.M. ___________________________________________________________ Doug Deethardt I just wanted to thank you for all of your help. I love driving around in the Jetta. This car is perfect for me because it's small and sporty. I'm so glad my bother in-law told me to test drive one because they are amazing. I truly appreciate your help in leasing one. I am so happy with this purchase. You were helpful and patient with my Dad and I and thank you for that. You made this experience stress free. Have a wonderful holiday. T.B. ___________________________________________________________
Sue Guido: I recently purchased a 2009 Volkswagen Tiguan from your dealership. This is my second time purchasing car from you, the first time was on 2004 when I got my Volkswagen Passat. I was so impress by professionalism shown by your staff so when I decided to get a new vehicle, I did not hesitate to come back. I would like to thank a couple of your employees who made car buying simple and hassle free. First to Alan Guevarra, who patiently explained and answered all my questions. He was very honest, friendly but very professional when dealing with customers. To Paula Ciolino, a very nice lady who patiently and tried her best in finding the best financial plan for me and also to a certain Mr. Cabrera from the service department. I know it is a little bit late to thank him he was the one I always dealt with before when my old car needs oil chang or service. Indeed you are very lucky in having these wonderful people in your staff. Thank you very much.
S.A. ___________________________________________________________
Arek Aneszko: My mother, recently bought her 2nd car from Jennings Volkswagen and I need to tell you that your team did an amazing job yet again. Our experience with your dealership with her 1st car 3 years ago was the primary reason we returned to Jennings this time.
Arek demonstrated amazing support, patience, kindness, and thoroughness throughout the entire process, all the way through my mother driving the car off the lot. I felt like he went above and beyond expectations to address my mother's questions and needs. Paula was equally patient, thorough, and kind. Both Arek & Paula make my mom & I feel like we were their only concern at all stages, and both exhibited a sense of sincerity and genuine care. I left the dealership on the morning my mother picked up her car in disbelief that we were buying a car because I have never had as positive and pleasant of an experience like this before when buying a car.
I sincerely appreciate both Arek & Paula's approach and would highly recommend Jennings Volkswagen to anyone I know planning to buy a car.
Keep up the great work! Thanks again,
M.V.
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Alan Guevarra: It was a pleasure to work with you during the process of buying my first car. You warm personality was a breath of fresh air. My Dad and I had been to many dealerships but I remember thinking just after we met you this was the place I was going to buy a car. As it turned out, I was right. Throughout the process you treated me and my family with utmost respect and courtesy. You took genuine interest in getting to know us. I felt as if you were treating me like one of your own children. Thank you again and I look forward to working with you for years to come. E.G. ____________________________________________________________ Doug Deethardt:
We wanted to thank you for your assistance in the purchase of our 2009 Passant. We honestly might not have made the purchase if we didn't’t get as smart and considerate of a salesperson like you. Thanks!
M.K.B _____________________________________________________________ Sue Guido:
You were all great and I have to tell you (loads of years in real estate) you and your staff rank very high on my list in car buying experiences. Thomas Goodwin was just so attentive. It heartens me that good, honest, genuine people like Thomas are still in the sales force. He was honest, I know, and professional and his service was amazing. I would come back to him or refer friends in a minute and will whenever possible.
G.H. ____________________________________________________________ Ken Rempel:
It was a pleasure doing business with you. It is a rare thing to find people so focused on the customer as you were with me. I have just completed the online VW survey and gave Jennings and yourself nothing but a perfect 10 rating!
D. M. __________________________________________________________ Doug Deethardt:
It was nice meeting you in the showroom the other day when I had my Passat in for service. You seem like the typical Jennings high-class representative, easy going, not high pressure, which is why I have come back to Jennings in the past. Let me know when you get the new CC model in the showroom. Thanks again for contacting me and I’m sure I will see you again soon.
H.P. ___________________________________________________________ |
