Some of Jennings loyal customers are speechless about their new VWs. In this case, Tedi has taken the wheel from her Eos owner, Susan. Tedi looks pretty sporty in her VW gear! Thanks for sharing these awesome pictures of your new Eos and of Tedi! Video demonstration of the Toyota Recall as reported by ABC News: www.abcnews.go.com/video/playerIndex?id=8980024 This video shows an engineer from Consumer Reports who provides instructions to consumers on what to do if your car accelerates out of control. He is in a Toyota product for his demonstration and he makes the point that the brake cannot override the accelerator in some vehicle models. There is a very positive message for Volkswagen at the end of the video. The Consumer Reports engineer performs the same demonstration in a Jetta Sportwagen and he states that in VWs, the brakes do override the accelerator. Volkswagen has had this technology in place in our vehicles since 1993 on diesel products and since 1999 on all gasoline models. __________________________________________________________ Arek Aneszko I can't speak highly enough about my satisfation with my buying experience. Everything was perfect, and beyond my expectations. Arek Aneszko and Jennings Volkswagen treated me incredibly well, and made it seem effortless while doing so.
I live in Austin, Texas. I wanted a VW Eos Lux with the technology package, and I could not find it in Texas. I tried working with a dealer in Houston, but the salesman never returned my queries. I tried working with a dealer in Austin, but they could not find anything in Texas for me, and they were unwilling to look out of state.
I searched online and found the car I wanted, with the minimum of options that I could be happy with. I called Jennings to ask a question about the engine in cars sold in Illinois, and my call was taken by Arek. Arek was very knowledgable about the engine. He was able to answer my question right away. He then offered to help me find the exact car I wanted. He explained that his dealership was able to search for cars in multiple states and that they do this quite often to natchtheir customers with the car they want. He made me feel very comfortable allowing him to assist me. Arek soon called me back to let me know that he had found the car at another dealer in the area.
Using phone, email, and fax, Arek led me through the process of applying for and getting accepted for VW credit, discussed pricing and offered me a fantastic deal, and secured the car from the other dealer. I had first called him on a Tuesday and the car would be ready for me as early as that Saturday.
I could not travel that soon, so I made plans to purchase the car on the following Friday. Arek didn't drop a step. He made sure that my requested dealer added options were installed. He sent me pictures of my new car when it had arrived on their lot. He even picked me up at the airport and drove me to the dealership!
During the purchase, Arek had me take the car for a test drive and inspect it to make sure I did not find anything wrong with the car. After the sale was complete, he took an hour to go through all the details of the car operation, the stereo programming, the electronic system, everything. He wanted to make sure that I was well acquainted with my new vehicle before I drove away.
All in all, Arek made this buying experience the best it could possibly be. The only regret I have now is that I don't live in Chicago. If I did, I know that I would be well taken care of by Jennings Volkswagen for the life of my car __________________________________________________________ Kerry Leino Service Advisor 100% Kerry did a fantastic job explaining everything that she had done- and I was shocked how quickly it was finished- I'm extremely satisfied with her job. KG ___________________________________________________________ Keith Burns
I wanted to express my thanks and that of my daughter Natalie who purchased a Tiguan from your dealership last week. We recently moved to the city after being in Wilmette for 24 years. Natalie was sold on the VW Tiguan, so we began our search in the city for convenience. Copious researcher that I am, I also called the other VW dealerships in the area and spoke with Andrew Low From our first conversation it was clear that yours was the dealership with whom to do business. Andrew's professionalism and clear communication differentiated him from the other dealers with whom we spoke or had visited. It was clear that we were getting honest information. So, we drove out to visit Jennings. We knew we were at the right place! Andrew and Keith Burns were extremely helpful. Paula Ciolino was thorough and a delight to work with. Everyone was kind and patient, answering our many questions and thorough with details and explanations about the car. The distinctions between your dealership and those that represent your company were pronounced relative to our experience elsewhere. Natalie is 19 years old and this was her first major purchase, not a small one for sure. I was grateful that the experience was excellent for her. She feels confident in her choice and thankful for the wonderful people at Jennings....as do I. Respectfully yours,
Nancy R. ___________________________________________________________ Greg Janik Service Advisor Overall Score: 100%
Comments: Thanks Greg for showing me everything that has to be corrected with my car. Other dealerships don't allow the customer to go and see what the problems are. You just have to take their word. At Jennings, I feel that I am valued and that you are really concerned about my investment. Again, thanks to Greg Janik, and the ENTIRE service team. You guys ROCK!!! Rich K.
___________________________________________________________ Don Reilly Jennings and their employees have completely revolutionized the car buying experience. I was in the market for a smaller car and my search ended from the moment I walked into Jennings. The show room was clean and modern and everyone was incredibly courteous. I researched price options for the Jetta, went to Jennings to test drive, and after meeting with Sue, Don and Paula, I walked out with an outline of cost and extended warranty options. Don was really patient with me as I wavered on color, and wanting to test drive a second time. Don was thorough in his explanation of all the features, and Sue was incredibly friendly and gracious as we discussed the internet pricing quote. I decided on a Jetta LE. Don, Sue and Andrew worked to locate the exact vehicle I wanted, and within 2 days it was delivered to the dealership. When I went to sign off on the final paper work (with 0% financing!!!) and retrieve my car, I was incredibly anxious as I thought that I was going to experience the "heavy sell" for extra options, or have to deal with hidden fees that would pop up. But, in the end, it felt like I was buying my car from a favorite cousin. There was no "heavy sell" or hidden fees. Paula, the financing manager, was respectful and thorough. And again, Don went through all of the features of the car and made sure I was really comfortable before driving away. The honest and positive experience I had at Jennings make me want to be a VW owner for life! As long as they continue with this incredible customer service experience, I will always go to Jennings to buy my cars.
Lisa Nordini ___________________________________________________________
Arek Aneszko Arek Aneszko helped my family and I find my needs to finding the perfect car for me. Arek was nothing but professional with me. He was very nice and a great person. I would recommend him for anyone looking to buy a car. The best sales person i have ever came across. ___________________________________________________________ Alan Guevarra Alan Guevarra is a very honest and knowledgeable person. He's one of a very few who makes his customers feel that he's not just out to make a sale. He gave me excellent information about the car I'm leasing and made sure that I'm taken cared of from the minute I walked in until I left Jennings. I also know that he is sincere with supporting his customers because he's been very helpful even weeks after I've leased my new jetta. ___________________________________________________________ Eric Breitenbach Hi Ken – I have been meaning to send you a little verbal bouquet about our recent experience with Eric Breitenbach and have been more than remiss – especially in light of the overwhelmingly positive impression we took away from the experience. I bought my last VW from Jennings in 2003 and had a wonderful exchange then, too. This time was more impressive as I came in with one fixed idea and left with a different car. Jennings is at the furthest distance from our house but definitely worth the drive. When I decided to gift my much-beloved Passat to our college-age daughter, I called around to see if any of the local dealers had a GTI with leather seats that I could test drive. Both salespeople I spoke with at your competitors, and I use the word loosely, were unfamiliar with their inventory and said they would call me back. Eric, on the other hand, continued to chat with me seamlessly while he looked up my request on the computer. Even if I didn’t have such a great history with Jennings, that early display of professionalism and ease would have won me over. My husband is something of an amateur expert, reads all the car magazines and knows the stats, and even he was very impressed with Eric. We had in mind the Car of the Year and he had one ready for us to drive within minutes. While we were out, he and my husband talked about the Volkswagen company, mergers and acquisitions and new lines coming out. Eric showed the depth and range of his knowledge without coming across as a know-it-all and my picky spouse was very favorably disposed. I think Eric read my body language that, despite all the hype, this was not the car of my dreams. We drove a new Passat next and my husband was ready to reach for the check book but I still wasn’t in love. Eric led me toward the last 2009 Jetta GLI with six on the floor on the lot and as soon as I got in and started it up, I knew I had found my car. It takes a savvy and confident salesperson to know when the match is made and not push a product that isn’t “just right”, as Goldilocks would say. Eric was charming, erudite and conversational throughout, the sort of person you would like to invite home to dinner and almost never the sort of person selling a car. We have been delighted with our purchase and remain among your most loyal clientele. I know from our business that good impressions start with good management so our compliments to you on having built such a wonderful organization. I hope Eric is still there when it comes time to buy my next Volkswagen. Best regards, Wendy ___________________________________________________________ Eric Breitenbach I have been a GM guy all of my driving career. The experience with Eric was outstanding. I am very glad to have chosen Jennings as my new dealership. Thanks again. S.V. ___________________________________________________________
Jennings Sales & Service Just wanted to let you know that once again, your team at Jennings did a great job on my Passat. We live in the city and while there are VW dealers near our home, my husband and I are happy customers of Jennings due to your great service and your really wonderful staff. Our sales person, Alan Guevara keeps us up to date on all of your new products and services....and never fails to call us on our birthdays!! What a nice and thoughtful touch. Perhaps this is the way business was conducted years ago, but in today's world, these things are uncommon and very much appreciated. Your service consultants, Kerry Leino and Patrick Melone are efficient and friendly and it is a pleasure to visit your beautiful facility. It really shows that you think about your customers' satisfaction - down to the TV and good magazines in the waiting area!! You are worth the drive and we are thrilled with Jennings Volkswagen. Best Regrds, L.E.M.
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Alan Guevarra
I have chosen the answer "yes" to all the questions (VW survey) but that does not fully express the pleasure I have enjoyed in purchasing my second VW from the Jennings dealership. They offer extraordinary treatment to the customer and should be honored for providing such a careful and fair buying experience. For as long as I am able, they will be my choice!!
Thank you to all!
D.T.
___________________________________________________________ Adel Ubeid This is the 4th vehicle we have purchased from Jennings and will continue to use them for our needs even thought we live 40 miles away C.W. ___________________________________________________________
Jennings VW
I wanted to take a minute to thank you for helping me find the right car for me at the right price. I can honestly say Jennings customer service is top notch compared to other dealers I have worked with, both during this auto purchase and when I initially began my search earlier this year. Jennings made my first car purchase a successful one for both parties. I received a great deal on a great vehicle, and Jennings will receive my continued business and personal recommendations to family, friends, coworkers, and anybody else with whom I come into contact who is in the market for a vehicle. I have to admit, since this was a huge purchase for me, I was definitely nervous and tense throughout much of the process. However, when I walked in Saturday to Jennings after a mentally draining experience with the OTHER dealer (nameless), you and Andrew made me feel a lot better about buying a car. No games. Just honest customer service, which demonstrated that you both valued my business. Much more than what can be said for the OTHER dealer. In my future car purchases, this is going to be one key question I will ask before purchasing a car: does the dealer value my business? You both showed that very clearly, and that was the difference. Thank you, again, for all of your time and help during this process. Please pass this message on to Andrew as well. And by the way, now that I have a brand new VW, I can’t be more excited about commuting to work. Drove great today on my ride out to Schaumburg. P.Z. ___________________________________________________________
Jennings Raving Fan Lucy submitted this fun photo of her VW Beetle featured in the July 4th holiday parade. Thanks, Lucy!
___________________________________________________________ Hello Alan, We would like to take this opportunity to thank you for the pleasant personal service we recently experienced while purchasing our 2010 Jetta from you at Jennings Volkswagen. Although all of our past experiences with Jennings have been quite favorable, we were especially pleased with the level of service and personal attention you provided to us during our latest buying experience. We look forward to doing business wih you and Jennings Volkswgen in the future. Thank you again, Sincerely, M & D Lawrence
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Alan Guevarra & Sue Guido This is the third VW Beetle I have purchased from Jennings since 2004. I am very satisfied with my Heaven Blue Metallic Beetle. While my saleman was Alan Guevarra, after I arrived at the showroom Arek brought me to the car sales lot on Waukegan Road so I could see the Beetles; that is when I noticed the new Heaven Blue Metallic Beetle. I would like to say a special thank you to Sue Guido as the remainder of my time after taking that initial ride to the car lot with Areck was spent with Sue. She took me back to the car lot on Waukegan Road so I could see the Heaven Blue Beetle again, but also to drive it back to the showroom so I could take a better look at the car inside the service garage. After we drove half way back to the showroom she motioned to me to pull into the Ace Hardware parking lot. She suggested we switch cars. She would drive the Heaven Blue Beetle so I could actually see the car on the road. Her suggestion proved to be a great idea...it cinched my decision. Plus seeing it parked near my yellow beetle made it clear to me I definitely would choose the Heaven Blue. I felt very comfortable with Sue during the entire car purchasing experience. I would also like to thank Paula Ciolino. This is my second financing experience with Paula. She thoroughly explained all of the paperwork and I felt very comfortable with Paula during the process. Both Sue and Paula have a genuinely friendly and pleasant personality; they are very easy to talk to. When I came back 5 days later to pick up my new Beetle that time was spent with Alan Guevarra. Alan, as usual, made the experience pleasant and comfortable. I was excited to drive my new Heaven Blue Beetle all the way home to Schaumburg. Would I recommend Jennings VW? Absolutely! M. O'Brien ___________________________________________________________ John Jennings, This is a quick letter to let you know about my recent great shopping experience at Jennings. I live in the neighborhood and think it is important to shop at community businesses. From the first time I walked in to test drive a car, to the time when I was driving off the lot with my new VW 2009 Jetta TDI, the customer service was outstanding. I was treated respectfully with a no-pressure attitude. Jason Adler listened to what I said I needed and made sure that I got exactly the type of car I was looking for. He took the time to follow up and send me a "thank you" note for stopping in and checking out a VW after my first test drive. He called me a week later to make sure I was still "loving" my new car. I appreciated the "extra" touch and the hassle free experience. I felt like I was getting "special" treatment --- not because I was a woman but because I was viewed as valued customer. I have a car that I really love and feel special driving. I am telling everyone who will listen about my new diesel Jetta TDI the "flys."
Paula was a whiz at taking care of the financing and making sure I got all my paperwork.
It was the great customer service (and the Jetta) that made me Volkswagen rather than a Honda owner from your neighborhood competitor at Castle. I'll be sure to send them a copy of this letter so that they can learn from you guys.
Jason Adler, Paula Ciolino and Eric Brietenbach (who took me on some test drives) all took very good care of me and I wish to acknowledge their efforts and hope you will recognize them. Thanks for a great experience. Keep up the good work. It was a pleasure to buy my new VW 2009 Jetta TDI from your team at Jennings Volkswagen in Glenview Illinois. M.S. ___________________________________________________________ Jason Adler I was treated professionally at all times. Everyone I encountered on my visit to the dealership pre and during my purchase was friendly and helpful. I was shopping for other vehicles and similar vehicles at other dealerships, and I came back because I felt comfortable with my salesperson Jason Adler. Of all the dealerships I shopped only Jennings followed up with personal touches like thank you letters and phone calls. Other dealers did not seem to care if I found a car or not. Also for me the customer care plan and the zero percent financing accelerated my decision to buy. I likely would have waited if the zero % financing was not available. I would also like to thank Jennings for the bright and clean showroom facility it made the car buying experience more enjoyable compared to other dealers. S.H. ___________________________________________________________ Eric Breitenbach We had a very positive experience at Jennings. We tell people, every time we talk about the car, how pleasant it was spending time there. J.D. ___________________________________________________________ Alan Guevarra After an awful experience trying to buy my Rabbit at another dealership, Jennings did everything right! They were prompt, listened to what I wanted in my car, and made sure I got what I wanted. It was amazing. My family will never try the other (closer) dealership again, we will head straight to Jennings. K.K. ___________________________________________________________
Jason Adler After various contacts with other dealers in Indiana we decided to expand our search out of state. I contacted a few VW dealers in Illinois but we settled on Jennings VW in Glenview, IL. Were in our 60's and buying anything over the internet sight unseen was something new for us. Sue Guido worked with us on the purchase price which was the best out of all dealers. We traveled on two trains to reach this dealership and upon arrival were treated like old friends. Jason (Sales) & Paula (Finance) made this a very pleasant experience. The car was for my wife and everything that was discussed over the internet was as stated, no surprises! There are a lot of VW dealers in the Chicago market but check this one out before you make a final decision. Ed W. __________________________________________________________ I was shopping for a VW Touareg 2 and I went to many many dealers and finally I found a great deal in Jennings VW in Glenview IL and I bought the car. My experience with these people was superior and beyond expectations. Not only did they give me the best deal they also treat me as a very very valued customer. They helped me making my decisions by answering all my questions honestly. And even though my credit score was not excellent they got a 0% APR on my VW Touareg. The few days after I bought my car they were very helpful and caring and they answered all my questions. After all I asked my self a question. Would I have saved money if had shopped more? And my answer was even if I had to pay an extra 2 thousands dollars I would have come to this dealer because buying a car is not only buying a car but also the service after buying it. I do not know every one in the store but my experience was with Eric Breitenbach (Sales & Leasing) and Paula Ciolino (Finance and Lease Manager) and even though I think that every one is good I recommend asking for those people just because I do not know the rest well. ___________________________________________________________ Arek Aneszko Arek was very helpful during this process. The whole car-buying experience is not one anyone really looks forward to. Arek goes a long way toward changing those perceptions; I wouldn't hesitate to send a friend to see him if they were considering a VW. S.P ___________________________________________________________ Sue Guido My initial interaction was done via email with Sue Guido. I felt Sue was a consummate professional, honest, open, and was willing to negotiate via email. Sue is obviously aware that today's car buyer has a number of web tools available to them that can help take the hassle out of negotiating the sale price, APR%, and monthly payment. It was so refreshing to deal with someone who didn't play the "old games" that so many other dealer sales people still try and play. After finalizing the deal with Sue I was also impressed with Ken Rempel and Paula Ciolino, who also helped make my experience with Jennings a pleasure. M.S. ___________________________________________________________ Eric Breitenbach & Sue Guido
I wanted to let you know what an extremely positive experience I had
leasing a car at Jennings this past week.From start to finish, my interactions with Sue and Eric were respectful, helpful, courteous and very productive.Coming from someone like myself who does not particularly enjoy buying or leasing a car, this is very high praise.
My case in point was that after test driving the car on Thursday afternoon, I emailed Eric a counter offer on Friday. Eric promptly
emailed me back and Sue followed-up with a phone call. We closed the deal early Saturday afternoon.
In contrast, the same email I sent to Jennings was also sent to the AutoBarn in Evanston. They did not respond until Monday morning and
still didn't beat your price.
All the while, Eric and Sue were courteous and pleasant, never pressuring me in any way. They even made sure my Touareg was washed in
minutes (twice in 3 days), which brought a smile to my face.
As a result, Jennings will be my first choice when it comes time for me to purchase a car in the future.
G.B.
___________________________________________________________ Alan Guevarra This is the third time that I have had the pleasure of working with Alan Guevarra. He is wonderful and I love my new Jetta. Thank you Alan and thank you Jennings. B.P. G.S. ___________________________________________________________
Jason Adler My experience at Jennings was GREAT! I will happily recommend them to a friend. While waiting for my new GTI to be prepped for delivery, I chatted up a few customers who were waiting on repairs. ALL of these customers relayed their positive experiences with Jennings to me. This made me feel that the warm welcome and great purchase experience is likely to continue throughout the ownership of the vehicle. One customer was on his third or fourth VW from Jennings and said that even though he has moved closer to another dealership, his experiences at Jennings are so positive that he keeps coming back. J. H. ___________________________________________________________
Jason Adler
So far, I'm thrilled with my Jetta Sportwagen. It gets a lot of compliments. One of my friends calls the car a "mobile NASA lounge"...he jokingly suggested ripping out the back seats and mounting a telescope to take advantage of that big panoramic roof.
Thanks again to you and Ken for finding the car I wanted, and for making the purchase an enjoyable experience.
I drove down in some really snowy conditions and the ESP and ABS in the car worked like a charm. The ESP kicked in a lot when going under over passes and on bridges where the falling snow and melt was freezing up quickly. The car was white from the salt by the time it got down here but hopefully it won't be seeing salt like that ever again.
Thanks again and have a Merry Christmas
M.M. ___________________________________________________________ Sue Guido: I recently purchased a 2009 Volkswagen Tiguan from your dealership. This is my second time purchasing car from you, the first time was on 2004 when I got my Volkswagen Passat. I was so impress by professionalism shown by your staff so when I decided to get a new vehicle, I did not hesitate to come back. I would like to thank a couple of your employees who made car buying simple and hassle free. First to Alan Guevarra, who patiently explained and answered all my questions. He was very honest, friendly but very professional when dealing with customers. To Paula Ciolino, a very nice lady who patiently and tried her best in finding the best financial plan for me and also to a certain Mr. Cabrera from the service department. I know it is a little bit late to thank him he was the one I always dealt with before when my old car needs oil chang or service. Indeed you are very lucky in having these wonderful people in your staff. Thank you very much.
S.A. ___________________________________________________________ Arek Aneszko: My mother, recently bought her 2nd car from Jennings Volkswagen and I need to tell you that your team did an amazing job yet again. Our experience with your dealership with her 1st car 3 years ago was the primary reason we returned to Jennings this time.
Arek demonstrated amazing support, patience, kindness, and thoroughness throughout the entire process, all the way through my mother driving the car off the lot. I felt like he went above and beyond expectations to address my mother's questions and needs. Paula was equally patient, thorough, and kind. Both Arek & Paula make my mom & I feel like we were their only concern at all stages, and both exhibited a sense of sincerity and genuine care. I left the dealership on the morning my mother picked up her car in disbelief that we were buying a car because I have never had as positive and pleasant of an experience like this before when buying a car.
I sincerely appreciate both Arek & Paula's approach and would highly recommend Jennings Volkswagen to anyone I know planning to buy a car.
Keep up the great work! Thanks again,
M.V.
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Alan Guevarra: It was a pleasure to work with you during the process of buying my first car. You warm personality was a breath of fresh air. My Dad and I had been to many dealerships but I remember thinking just after we met you this was the place I was going to buy a car. As it turned out, I was right. Throughout the process you treated me and my family with utmost respect and courtesy. You took genuine interest in getting to know us. I felt as if you were treating me like one of your own children. Thank you again and I look forward to working with you for years to come. E.G. ____________________________________________________________ Sue Guido:
You were all great and I have to tell you (loads of years in real estate) you and your staff rank very high on my list in car buying experiences. Thomas Goodwin was just so attentive. It heartens me that good, honest, genuine people like Thomas are still in the sales force. He was honest, I know, and professional and his service was amazing. I would come back to him or refer friends in a minute and will whenever possible.
G.H. ____________________________________________________________ |
