I was looking at a very specific new make and model VW and had found a few still left in the Chicagoland area (2014s were almost all sold out at the time). In price shopping, I initially started at a dealer in the city and then also called 3 others to get multiple quotes. Simply put - nobody came close to the level of service and attention to detail that Jennings demonstrated. Jennings followed up at every step to keep me informed during the procurement process. Instead of ignoring my very specific request and offering me the easier car options available on their lot, they went to work and got the deal done. During the initial process I actually had another dealer's sales agent state to me that they were shopping me between their new and used car managers - ending their location as a place I felt comfortable doing business with. They also couldn't get an oil change done under 5 hours when I had an appointment set for my brother in law's VW ( or didn't want to as we sat and negotiated prices for the car on their lot I wanted). In the end Jennings worked very hard to make me happy in locating the make and model I wanted right down to the requested max mileage from transport to their lot. Due to a wedding, I was rushed the day I had to pick up my new car and said I would like to come back at a later date to take the time to go over all the features and warranty options. Instead of using this as leverage at the time for the yet un-purchased warranty, we booked a later date. Now 30 days after the sale, they provided me with a through walk through and followed up on all my outstanding questions. They also solved a lose sub in the back that was creating a small chatter from when I hit any bumps. I did not feel rushed at any point given the dealership was busy with potential new owners - probably other people who have read their other reviews online. I dealt specifically with David Proux who paid very close attention to what I was looking for and took the time to answer and follow up on any and all questions I had. If he didn't have the answer he was relentless in following up with the right point of contact that could get me the answer; versus feeding me lines or being lazy. Even as a younger rep, his talent far easily surpassed some older sales reps / managers I dealt with at the prior dealership. I also dealt with Ken Lyon on the final pricing and Paula Ciolino on the warranty I wanted; to a lesser degree. Both showed that you can expect the same level of expertise already stated above from anyone at the Jennings team. Both were very professional and demonstrate a great ability to listen to the customer's needs first and foremost. I would only suggest going to Jennings if you are looking for a Volkswagen in Chicago. I'm sure others are comparable but the Jennings team stood out from my dealings with 4 others. I'm sure some bad car dealerships (VW or not), earn the stereotypes people commonly given them. In dealing with Jennings over the past two months, it is evident how to kick such bad stereotypes by providing expert customer service and simply listening to the customer. I would easily recommend them to a friend or family.
Your Volkswagen Dealer Near Glenview
You’ve stumbled upon the perfect place to find your next automobile if you live in the Glenview, IL area. Whether you’re in the market for a pre-owned vehicle or a brand new Volkswagen, we’ve got you covered here at Jennings Volkswagen. We offer a wide variety of new Volkswagen models, and have tons of different Pre-Owned makes and models to choose from.
On top of offering a huge selection of new and pre-owned vehicles, we also have a quality service and parts department willing and able to keep your Volkswagen vehicle in good working condition. Whether it be routine upkeep or fixing something that might have gone wrong, our service department is more than capable of taking care of your vehicle. If you have any questions be sure to contact us at (855) 447-8593 and we’ll get you taken care of. You’ve made the right choice in selecting Jennings Volkswagen, we can’t wait to serve you.Find my Match About Us